Musselburgh Medical Centre Ltd
59A Musselburgh Rise
Dunedin
Phone: 03 455 4085
Fax: 03 455 4840
Dunedin
Phone: 03 455 4085
Fax: 03 455 4840
Welcome
Musselburgh Medical Centre Ltd is proud of our record maintaining a place at the forefront of general practice in Dunedin, with quality care and a high standard of service.
Our Philosophy
1. To maintain a friendly, caring, professional relationship with all our patients.
2. To provide a high standard of personalised healthcare for our patients.
3. We are a quality care medical centre and as such it is our policy not to do phone prescriptions. We require patients to have regular appointments with their doctor.
2. To provide a high standard of personalised healthcare for our patients.
3. We are a quality care medical centre and as such it is our policy not to do phone prescriptions. We require patients to have regular appointments with their doctor.
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Consulting Hours8.30am - 5pm Monday to Friday. Please phone 03 455 4085 to make an appointment. Email:- admin@mbml.co.nz for all non clinical matters. Please DO NOT USE this email address for making or cancelling appointments. Standard appointments are 15 minutes long. Extra time is available on request, or as allocated for specific procedures. Emergencies are given priority. House calls are available if you are unable to attend the surgery. We can schedule regular visits if needed to your home or rest home. Please phone as early in the day as possible to arrange a house call, and let the receptionist know if it is urgent. In an emergency, please dial 111 for an ambulance. After hours care is available at Dunedin Urgent Doctors and Accident Centre. |
Waiting times:
We are aware that people are busy and that no one likes to be kept waiting. We do our utmost to keep on time, but general practice is unpredictable. Urgent cases have to be given priority. Sometimes people's problems don't fit neatly into a 15 minute appointment, and this creates delays.
To minimise delays for others, we ask you to request extra time if you have complicated or time consuming problems. The fee may be adjusted accordingly. If you feel you have been kept waiting an unreasonable time, please let one of our receptionists know. Urgent Appointments: We have some reserved same day appointments for urgents. When calling for an appointment please inform the reception staff if your condition needs assessment urgently or you have any of the following symptoms:
If you are caring for a child attending an appointment please let the receptionist know if they have had:
If you are Pregnant please let us know if:
If we know this, we may be able to arrange a more urgent appointment or we can arrange emergency services on your behalf if it is necessary. Your call will most likely be put through to a nurse who will triage appropriately. Results: In general, unless discussed otherwise, we will be in contact with you if results are of concern. If you would prefer to be informed of your results regardless of the result, please discuss this with your doctor. *Please ensure we have your up to date contact details at all times. If you have any complaints about the treatment or service you have received from us we would like to know. Please ask to speak with our Complaints Officer for more information about our complaints process. |
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