Musselburgh Medical Centre Ltd
59A Musselburgh Rise
Dunedin
Phone: 03 455 4085
Fax: 03 455 4840
Dunedin
Phone: 03 455 4085
Fax: 03 455 4840
Welcome
Musselburgh Medical Centre Ltd is proud of our place at the forefront of general practice in Dunedin, with quality care and a high standard of service.
*Musselburgh Medical Centre is currently not accepting new enrolments.
OUR PHILOSOPHY:
1. To maintain a friendly, caring, professional relationship with all our patients.
2. To provide a high standard of personalised healthcare for our patients.
Appointments can be made by calling Reception on 4554085 or in our patient portal ConnectMed - Prescription requests can now be made via the portal. Please click on the "request prescription" button below to be directed to the correct link.
You will be asked the below health questions by our Receptionists when making an appointment. This will determine whether we ask you to remain in your vehicle until your Doctor is ready to see you.
1. Do you have any of the following symptoms?
We anticipate that our Doctors will be busy, so if you deem your healthcare needs to be urgent on the day, your Doctor may phone to triage your symptoms before an appointment is made.
You are required to wear a mask.
We will continue to offer phone consultations where appropriate. There will be a charge for telephone and email contact that you have initiated. The charge will be based on time taken and will be no different to an in practice consultation, or part there of, if it requires less than 15 minutes.
Within the practice we will be adhering to physical distancing recommendations and strict hygiene guidelines.
*Musselburgh Medical Centre will be offering supervised Covid RAT tests and PCR tests where appropriate.
Please phone reception for more information.
Special Notice:
The Council on Hypertension of the European Society of Cardiology wish to highlight the lack of any evidence supporting harmful effect of ACE-I and ARB in the context of the pandemic COVID-19 outbreak.
The Council on Hypertension strongly recommend that physicians and patients should continue treatment with their usual anti-hypertensive therapy because there is no clinical or scientific evidence to suggest that treatment with ACEi or ARBs should be discontinued because of the Covid-19 infection.
For more information: https://www.escardio.org/Councils/Council-on-Hypertension-(CHT)/News/position-statement-of-the-esc-council-on-hypertension-on-ace-inhibitors-and-ang
“Measles is highly infectious. If you think you have symptoms of measles – it is vital that you do not visit your GP office, emergency department or after hours clinic. Instead, please phone your GP practice or Healthline for advice,” says Dr Susan Jack, Southern DHB Medical Officer of Health.
“People are infectious from five days before the onset of the rash to five days after the rash starts and should stay in isolation during this time. This means staying home from school or work and having no contact with unimmunised people.
“If your vaccinations are up-to-date, you will be protected. If you are unsure, you can check your vaccination status with your family doctor or GP.”
People are considered immune if they have received two doses of MMR (measles, mumps, rubella) vaccine, have had a measles illness previously or were born before 1969. MMR is available from your family practice and is free to eligible persons. (A practice nurse fee may apply.)
More information about measles is available at: https://www.health.govt.nz/your-health/conditions-and-treatments/diseases-and-illnesses/measles
PLEASE NOTE: Public Health South's advice to general practices in the Southern district is to continue with the usual vaccination schedule at this time. There is no evidence to support Southern DHB promoting early vaccination for measles, as the vaccine is not always effective when given early and will result in children requiring an extra vaccination.
Medical Officer of Health
Public Health South, Southern DHB
1. To maintain a friendly, caring, professional relationship with all our patients.
2. To provide a high standard of personalised healthcare for our patients.
Appointments can be made by calling Reception on 4554085 or in our patient portal ConnectMed - Prescription requests can now be made via the portal. Please click on the "request prescription" button below to be directed to the correct link.
You will be asked the below health questions by our Receptionists when making an appointment. This will determine whether we ask you to remain in your vehicle until your Doctor is ready to see you.
1. Do you have any of the following symptoms?
- Sneezing and runny nose
- Fevers
- Cough
- Shortness of breath
- Sore throat
- Loss of sense of smell
We anticipate that our Doctors will be busy, so if you deem your healthcare needs to be urgent on the day, your Doctor may phone to triage your symptoms before an appointment is made.
You are required to wear a mask.
We will continue to offer phone consultations where appropriate. There will be a charge for telephone and email contact that you have initiated. The charge will be based on time taken and will be no different to an in practice consultation, or part there of, if it requires less than 15 minutes.
Within the practice we will be adhering to physical distancing recommendations and strict hygiene guidelines.
*Musselburgh Medical Centre will be offering supervised Covid RAT tests and PCR tests where appropriate.
Please phone reception for more information.
Special Notice:
The Council on Hypertension of the European Society of Cardiology wish to highlight the lack of any evidence supporting harmful effect of ACE-I and ARB in the context of the pandemic COVID-19 outbreak.
The Council on Hypertension strongly recommend that physicians and patients should continue treatment with their usual anti-hypertensive therapy because there is no clinical or scientific evidence to suggest that treatment with ACEi or ARBs should be discontinued because of the Covid-19 infection.
For more information: https://www.escardio.org/Councils/Council-on-Hypertension-(CHT)/News/position-statement-of-the-esc-council-on-hypertension-on-ace-inhibitors-and-ang
“Measles is highly infectious. If you think you have symptoms of measles – it is vital that you do not visit your GP office, emergency department or after hours clinic. Instead, please phone your GP practice or Healthline for advice,” says Dr Susan Jack, Southern DHB Medical Officer of Health.
“People are infectious from five days before the onset of the rash to five days after the rash starts and should stay in isolation during this time. This means staying home from school or work and having no contact with unimmunised people.
“If your vaccinations are up-to-date, you will be protected. If you are unsure, you can check your vaccination status with your family doctor or GP.”
People are considered immune if they have received two doses of MMR (measles, mumps, rubella) vaccine, have had a measles illness previously or were born before 1969. MMR is available from your family practice and is free to eligible persons. (A practice nurse fee may apply.)
More information about measles is available at: https://www.health.govt.nz/your-health/conditions-and-treatments/diseases-and-illnesses/measles
PLEASE NOTE: Public Health South's advice to general practices in the Southern district is to continue with the usual vaccination schedule at this time. There is no evidence to support Southern DHB promoting early vaccination for measles, as the vaccine is not always effective when given early and will result in children requiring an extra vaccination.
Medical Officer of Health
Public Health South, Southern DHB
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Consulting Hours
As you may be aware, our computer system has not, until now, been good at accurately reflecting the gender preferences of gender-diverse people. There have been limited choices (male, female and unknown), and no ability to differentiate between sex assigned at birth and current gender. In addition, there was no ability to select preferred pronouns and the optional titles were very narrow.
We are delighted to let you know that this has now changed. For all patients there is both a sex assigned at birth category as well as multiple gender choices. There is also the ability to enter personalized gender descriptions, pronouns, and titles if none of the available choices are a good fit. Please let us know what your preferred gender, pronouns, and title are. |
8.30am - 5pm Monday to Friday. Please phone 03 455 4085 to make an appointment. Email:- admin@mbml.co.nz for all non clinical matters. Please DO NOT USE this email address for making or cancelling appointments. Standard appointments are 15 minutes long. Extra time is available on request, or as allocated for specific procedures. Emergencies are given priority. House calls are available if you are unable to attend the surgery. We can schedule regular visits if needed to your home or rest home. Please phone as early in the day as possible to arrange a house call, and let the receptionist know if it is urgent. In an emergency, please dial 111 for an ambulance. URGENT AFTER HOURS After hours care is available at Dunedin Urgent Doctors and Accident Centre. 18 Filleul St, Dunedin - Ph 03 479 29 00 until 10pm Emergency Psychiatric Service (EPS) The Emergency Psychiatric Service is a 24 hours a day, 7 days a week mobile service providing urgent assessment and intervention in times of mental health crisis for all people of all ages. Emergency Psychiatric Service Address: Dunedin Hospital 201 Great King Street Dunedin Freephone: 0800 46 78 46 Option 2 Web: www.southerndhb.govt.nz NEED TO TALK? Free call or text 1737 any time, 24 hours a day. You’ll get to talk to (or text with) a trained counsellor. The service is completely free. ‘1737, need to talk?’ is New Zealand’s new national mental health & addictions helpline number.
CONNECTMED - PATIENT PORTAL Musselburgh Medical Centre now has an Online Patient Portal where you can make Doctors appointments, request prescriptions , view recalls and Lab results. Please see reception on your next visit or www.connectmed.co.nz to register. How to get started: You must be 16 years of age. You must be an enrolled patient at Musselburgh Medical Centre. You will need a unique email address to sign up. If someone else in the family has already signed up using a shared email, then you will need to create your own before you can join ConnectMed. If you sign up online you will have immediate level 1 access, where you can make appointments and request prescriptions if you know the name of your medication. You will need to fill out a form at reception and provide a form of ID to have level 2 access which will allow you to request prescriptions from your long-term medication list, see any recalls and to view Lab results online. If you have trouble signing up online it is probably because you have changed your phone number and we have your old one in our system or someone in your family has signed up using a shared email. Please ask Reception to confirm your details. Important: Please Note: Our Doctors have permanent locum Doctors that work sessions for them each week and when on leave. You will need to check your Doctors profile on ConnectMed to see when Locums are working for them. *This can be difficult to see on a smartphone, so if it is important that you see your Doctor not the Locum, it is a suggestion that you make your appointment from another device. To check the Doctors profile, please click on the Doctors name to access full details. This will confirm if your Doctor is working that session. *Some consultations need longer than a normal 15min appointment, for example, Cervical Smear and consultation (prescription requests), or a full medical for a drivers licence or other certification purposes, these require a 30 min appointment, you can book two consecutive appointments or contact reception to confirm the appointment length required. *Nurse appointments are not able to be accessed on the portal. Please ring reception on Ph 4554085. *Urgent appointments do not appear on the portal, please phone the nurses to be triaged. *For full terms and Conditions and the Privacy Policy, please see the ConnectMed website |
Waiting times:
We are aware that people are busy and that no one likes to be kept waiting. We do our utmost to keep on time, but general practice is unpredictable. Urgent cases have to be given priority. Sometimes people's problems don't fit neatly into a 15 minute appointment, and this creates delays.
To minimise delays for others, we ask you to request extra time if you have complicated or time consuming problems. The fee may be adjusted accordingly.
If you feel you have been kept waiting an unreasonable time, please let one of our receptionists know.
Urgent Appointments:
We have some reserved same day appointments for urgents. When calling for an appointment please inform the reception staff if your condition needs assessment urgently or you have any of the following symptoms:
- Chest Pain
- Difficulty Breathing
- Severe Abdominal Pain
- Major Bleeding
- Any change in Consciousness
If you are caring for a child attending an appointment please let the receptionist know if they have had:
- Diarrhoea
- Vomiting
- High Fever
- Lethargy
- A New Rash
If you are Pregnant please let us know if:
- You have pain, bleeding or reduced movement of the baby
- If your membranes have ruptured (waters broken)
If we know this, we may be able to arrange a more urgent appointment or we can arrange emergency services on your behalf if it is necessary. Your call will most likely be put through to a nurse who will triage appropriately.
Results:
In general, unless discussed otherwise, we will be in contact with you if results are of concern.
If you would prefer to be informed of your results regardless of the result, please discuss this with your doctor.
*Please ensure we have your up to date contact details at all times.
If you have any complaints about the treatment or service you have received from us we would like to know. Please ask to speak with our Complaints Officer for more information about our complaints process.
* Please see below for downloadable forms.
| complaint_form_.docx |
